La Garde, France
Avenue Monge
N/A
+33 498012660
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Impeccable !
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... don't buy a Mercedes, if you travel to South of France regularly... No one likes to get stuck while traveling, but this is a joke. Omnium Garage just told us that we have to wait a week, till they are able to have a look at our V-Klasse. No problem, we will just prolong our vacation for 7 days...
The worst experience in my life with a Mercedes Benz dealership. The car was delivered to Omnium Garage, on 01.09.2020 after a breakdown on 28.08.2020 and a worker from customer support informed me on 02.09.2020 that he would send the car to Germany in about 8 days because he didn't have time to fix. I took 2 mounts and 100 phone calls for the car to arrive in Germany. It was the first time I had been lied to at a Mercedes Benz dealership.
Helpful staff enquiry dealt with proffesionally
Conclusion is at the bottom if you think it is too long. Very bad service. Takes very long to repair car They replace things that dont have to be replaced We had a problem with the gearbox, we came there around 11:30. After a talk they said they could help us on monday. We asked if it was possible to do it now, if they couldnt just look at it for 10 minutes but they refused. Then they closed at 12 till 2 and we had to wait. After 2 we went to them again and wanted to say it was okey. But then they said they couldnt help us. After that we called ANWB, its a dutch conpany that helps cars that are broken on the highway. Then ANWB called omnium garage and omnium said they could help on on thursday. We accepted it and we went back to our vacation home. Then on thursday they called and they said they would send an e-mail, we never received an e-mail. We called anwb and omnium send them an e-mail instead of us. In the e-mail was a list of things they replaced and on the list was also bougies, they have nothing to do with the gearbox and wherent the assignment. So they had no right to replace them. They nexy day, a week later we could finaly pick our car up. CONCLUSION: Time that us took was 1 week! Way to long, if they just looked what the problem was they could have orderd the parts and it would take 3 days less. We had to book a hotel for a week longer. Replacing parts that are no part of the problem shouldnt be done, it wasnt part of the assignment.
staff here are very nice and speak good english
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