Saint-Malo, France
100 Boulevard Hébert
N/A
+33299407500
very friendly staff. excellent location - very pleasant experience.
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A lovely old building, part art deco, right on the sea front, wonderful oldy worldy atmosphere, lovely personnel.. There are two restaurants, both very good and a spa next door. I loved this place.
Small room,carpet was not clean, new building not the old on the picture,Hotel very bad,Pity no refund possible,Spa is great.Hotel 1star
My family had a wonderful 3 week trip planned to rent a car and tour France. Our itinerary included Paris, Normandy, Mont Saint Michael and may other stops. This was going to be the last time we would probably vacation together as a family in that my son is now 21 and starting a new career and my older daughter 18 is heading off to college so we spent countless hours trying to find the perfect hotels to stay. After all this planning, it was devastating to learn that we would be returning back to the USA just as we landed in France in that my wife's brother had just passed away at a young age. This trip was going to be pretty expensive so one of my tasks upon returning home was to try and unwind the trip. This included cancelling hotel rooms, car rentals, tours, etc. Every hotel was accommodating and understood our difficulty and was more than willing to offer us a full refund. That is except Le Grand Hotel des Thermes. Very cold and insensitive - poor customer service. We saved our itinerary and are planning to take another stab at this trip next year (most likely without our son). We will be rebooking the same hotels but rest assured, Le Grand Hotel des Thermes will not be on the list
I had great expectations with the hotel given the price I paid for our 3 nights stay. But at the end I was somehow disappointed. Although the view from our room (326) was real nice, I found the room a little bit "tired" for an alleged 5 stars hotel: beds not so comfortable, furniture worn out, bed spreads not in the best condition... that type of things that make the difference, in my opinion. The staff was corteous and efficient, specially the Concierge who parked our rental car every day. Breakfast was fine, but not so much dinner at The Terrace. Overall I think the place is overrated and prices too high.
Location, confortable beds, food
We had a great stay at this hotel. Great views, right on the beach, comfortable spaces, short walk to old town. Nice overall. Enjoyed the spa/aquatonic as well.
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