Coquelles, France
Boulevard du Kent
N/A
+33321000000
These people are horrible. Watch out for Claudia and Fatima. They do everything to trap you even if you have valid UK papers. Be warned. I have reported them to Eurotunnel and made an official complaint.
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We arrived at the pet Reception on Saturday the 3/04/2021 in morning after a 15 hour Drive from Poland. Entering the Reception we went to check in our puppy to only be told after a few minutes that we couldn't travel as our puppies rabies vaccine was given 4 day early as you have to wait 12 weeks. We won't aware of this when we left Poland. We waited 21 day's before leaving Poland. The lady at the desk blond middle aged woman told us we need to vaccinate our puppy again with the rabies vaccine and wait 21 days. She suggested we leave our puppy in a kennel for 21 days in France. She also mentioned she knows a vet that she can call to help us. She said there's no other way. We would then have to come back to France to pick her up. We explained we can't do that as our puppy is from a rescue and that wouldn't be good for her mental health. We ended up driving back to Poland as that was the cheapest option for us. After ringing around we found out we could book a quarantine carrier that is authorised by Defra. So overall we could have travelled to the UK and put our puppy in a kennel close to home and been able to visit her so she knows we haven't left her. Im so disappointed with the pet Reception coustomer service.
The service we have received from there was disgusting. We have adopted our puppy from the shelter in Poland. What we did not know until we arrived in France is that vet made a mistake in calculations and vaccinated puppy for rabies vaccine 4 days before she turned 12 weeks. Lady at the reception was very rude told us we can't travel, we need to quarantine our puppy for 21 days in France and come back for it. She even was so 'kind' to recommend us her friends dog hotel for our puppy to quarantine in! I have asked if there is any way we could travel to the UK and quarantine our puppy there, as we can't travel to the UK and leave our dog in France and then pick it again in 21 days with all the travel restrictions. Lady said that is not an option, and that the dog has to stay in France, end of conversation. In the end we had to drive back to Poland. We were on the road with 15 week old puppy for 40 hours! Those people at the reception do not care about welfare of animals, and from what I can see from various reviews online, they will find any tiny mistake and recommend local vet to fix it. I have spent today on research and called DEFRA, it turns out we could have arranged for approved provider to pick up our puppy and take it into quarantine in England, lady from DEFRA said they do it all the time issuing special authorisation. I now have to wait for 21 days before I can travel back to England, my husband won't be able to go back to work in time, just because staff is trying to earn some extra money by recommending dog hotels and vets in France.
The entire experience was incredibly smooth and efficient. The staff were kind and professional, spoke both English and French very well. They were clear with their instructions and it all happened very quickly. The staff followed strict COVID-19 social distancing and other safety practices. We also used the drive through service to avoid having to enter the building, which we would recommend to others. We were very nervous about this process as it was a our first time, but if you have your pet passport ready with all the necessary vaccinations and treatments done for entering UK, then you have nothing to worry about!
Travelling back from France, the pet reception was very easy to find just by following the paw prints. There was plenty of level parking. We were seen within a couple of minutes by a very friendly man. He checked our dogs passport and gave us the scanner to read our dogs chip. All was good, and we were issued with the special notice to display for the border security. The pet reception is a clean, modern building, with toilet facilities for the pet owners use. They have a drive through facility, but I'm not sure if you need to book this in advance. Beside the car park is a fully enclosed dog run, with artificial grass and free dog bags to keep it clean. The other staff we saw were all friendly and cheerful. Getting back to the tunnel check in is simple, and there's a dedicated lane to enter the kiosk queue. If you've completed everything correctly it's a quick and easy process.
Wonderful, so efficient, friendly, fast, enjoyable, & caring.. I am so sorry that Brexit has totally messed things up, (like so many things).
good place but dont put barbed wire at the animal bit
Our journey from Germany to the UK was very easy and efficient thanks to the staff at the Pet Reception. The process of scanning the chip of your animal couldn't be easier and on the day we travelled (Saturday) we didn't have to wait long to be seen. The "play" area for dogs are rather small but at least they managed to provide some kind of area for them.
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